Frequently Asked Questions

Check out our list of supported phones to find out if your device is eSIM compatible.

The Roaming setting tells your phone if can use internet outside your country. This is why you need to turn it OFF on your primary SIM and turn it ON only on our eSIM. Some Android phones doesn't allow to enable roaming only on the eSIM, so you need to enable it globally and make sure you are using our eSIM for data (you can see it in your phone settings).

Check your iMessage settings: Make sure that iMessage is enabled and that your phone number and email address are listed correctly. Go to Settings > Messages and check the settings under "Send & Receive".

It means that you already have one eSIM installed on your Pixel. Your phone supports only one eSIM at time, please remove the other eSIM before installing ours.

It depends on the eSIM. Please read the activation email that contains all the instructions. Some eSIM start counting days only when you reach your destination country and your eSIM connects to the network. Some other eSIM start counting days as soon as you scan the QR code, so please refer to the email instructions you receive after the purchase.

An eSIM is a digital SIM card that enables you to start a mobile plan with your network provider without needing a physical nano-SIM card.

To activate your eSIM, follow these 3 easy steps: 1) Pick your destination 2) Choose a data plan 3) Scan the QR code using your phone.

A physical SIM is a small chip you insert into your device, while an eSIM is a digital SIM allowing you to initiate a mobile plan with your network provider without a physical nano-SIM card.